Frequently Asked Questions
1. Which industries and professions are eligible for the To the Trade Program?
Our Trade program is offered to residential interior designers, licensed general contractors, architects, and professional home stagers who work directly with
homeowners on their home design or improvement projects. You may provide us with one of the following professional documents to qualify for membership:
- A current business or state professional license in a residential or commercial design-based business, or the hospitality industry
- Proof of current AI or IDI provincial registration
- Proof of current ASID membership
- Interior design certification (e.g. NCIDQ, CCIDC)
- Resale certificate
2. How do I place an order using my Trade account? How do I pay for my order?
To place a Trade order contact one of our Trade Specialists by phone or email. Your Trade Specialist will work with you one-on-one to make sure your order is covered, from custom sizes, COM for fabrics, and everything in between. A quote will be sent and your Trade Specialist will go over payment options.
3. Can I receive a formal quote for an upcoming order?
Your dedicated Trade specialist will be happy to send a formal PDF quote. Please email your Trade specialist the details for the order. Your Trade specialist’s name and contact details will be in your welcome email.
4. What are the customizations available to Trade clients? Do you offer COM?
Our pieces can be customized by their width and depth, as well as the number of cushions. Items such as legs, trim, arms, etc. are also customizable.
Before processing with a custom piece your Trade specialist will review the order to confirm all cushions remain consistent in width and ensure your design dimensions are aesthetically workable.
All our pieces are available in COM. Contact your Trade specialist for more details.
5. How can I place an order for a custom piece?
To place a custom order please reach out to your Trade specialist. Due note that custom pieces incur upcharges, require additional lead time, and will be a final sale. Please allow for five working business days on custom quotes.
6. How long will it take to receive my order?
The timeframe to receive your furniture will vary based on the complexity of the order and the delivery location. We work hard to complete your order as soon as possible while maintaining the care and high quality of our products.
Our custom pieces can be ready for delivery in as little as 6 weeks from the time of order.
To get a general time frame for a specific product, please refer to its product page. If you have questions about current lead times, please reach out to your Trade specialist before ordering.
After placing your order, you’ll receive an email notification that your furniture is in production. Once production is complete, you’ll receive another email communication shipping and estimated delivery date.
Your Trade specialist will call to schedule a delivery date and time window that suits your schedule.
7. How do I track my order?
You’ll receive email updates throughout the production process. If you have any questions, please feel free to contact your Trade specialist.
8. Can I expedite a Trade order?
Unfortunately, custom-made-to-order pieces cannot be expedited.
9. Do you offer finish swatches?
Yes, a complimentary swatch kit with up to 5 samples can be ordered from our website.
Please note, that variations in grain and texture are to be expected between the wood sample and final piece due to natural materials.
10. Does DRNC charge sales tax?
DRNC is required to collect sales tax on orders shipped to most states. Sales tax will automatically be added during checkout for orders shipping to these states. If you are tax-exempt, please email your resale certificate to your Trade specialist, and we will refund the tax after placing the order.
11. Do I ship to my receiver or directly to my client’s home? How will it be delivered?
We can ship to your receiver or directly to your client, just ensure to enter your desired shipping address during checkout. Any changes to the shipping address after the order placement may result in a transit delay.
All furniture is shipped via a white glove delivery service. This service is included with every furniture order for a flat fee of $000, regardless of weight, size, or cost of the order.
If you choose to ship to a receiver, please note the following:
You are responsible for fully inspecting your piece upon delivery. Any damages must be marked on the Proof of Delivery Form and communicated to DRNC within 24 hours of accepting delivery.
DRNC is not responsible for any damages incurred during storage.
Should your client want to exchange/return their piece within the 30-day window, please contact your Trade specialist.
We are not able to accept returns or exchanges after your 30-day window has expired. Please contact your Trade specialist for further information.
12. Can I share photos of my completed project to be featured on the DRNC website and social media?
Absolutely! We love seeing photos of designer’s projects and would love to share them on social media and our website. Send any professional-grade photos to sales@drnchome.com
13. What if I need to Cancel or Change an order?
All our furniture is made to order and cancellation is not an option after 3 days from the date the order was placed. Orders cannot be canceled because of longer lead times. Changer Orders will not be accepted after 7 business.
14. What happens if there is an issue with my COM order?
All deliveries (even if being shipped to a receiver and/or forwarder) must be inspected thoroughly at the time of delivery and should there be any issues they should be noted on the Proof of Delivery Form and the individual receiving the order should notify DRNC of any issues within 24 hours.
In the event that DRNC is solely responsible for the loss or damage to a COM fabric, we will reimburse you the lesser of $25/yard or the actual fabric cost. In the event our partners deem they are unable to work with the fabric provided, customers will be responsible for return shipping fees.
Please note that all COM and extra customized pieces are final sales and not cancelable. While we make every effort to provide accurate information on lead times, we are unable to guarantee any delivery dates, and delays, even extended ones, will not be a reason for exception to the final sale policy.
